PLEASE READ THIS CAREFULLY. WHEN YOU SIGN IN AT THE WALKING FESTIVAL, YOU WILL BE AGREEING THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS AND CONDITIONS.
Quick links:
Booking
Tickets
Cancellations
Refunds
Health and Fitness
Clothing, Footwear, Food and Drink
Children and Young People
Departure Time
Weather
Alterations
Photographs
Dogs
Funding
Liability
Data Protection
Booking
All walkers are required to book and pay in advance for walks, and on the day, check in and register 20 minutes prior to the start of the walk. In most cases this is at the Village Hall, in Trefriw, unless otherwise stated in the walk details. This is an important part of our risk assessment and insurance cover, and ensures we have a proper record of your participation in the activity booked.
Under 18’s must be accompanied by a parent or guardian.
Tickets
We are a not-for-profit volunteer led organisation and charge for our walks at £10 for a full day, and £5 for a half day. There is a non refundable booking fee added to each ticket to cover our transaction fees.
Our bookings are handled via Ticket Tailor and can be accessed directly from each of the walk pages.
See: How Ticket Tailor works
Any issues with Ticket Tailor need to be reported to contact@twfwalks.co.uk as your contract is with us, not them.
Their box office is, however, very easy and friendly to navigate.
Cancellations
You agree to cancel any unwanted tickets as soon as possible, so that they can be made available to other walkers who may be on wait lists for sold-out walks, and this is also essential if you want any refunds. See: How Ticket Tailor works to cancel a ticket.
Refunds
Automatic self-service refunds for cancellations are only available until three weeks (21 days) before the date of the walk, and will always exclude the booking fees, which we cannot recover.
You must do this online.
See: How Ticket Tailor works.
If you want to cancel after that 3 week cut-off, you must contact us at contact@twfwalks.co.uk for your circumstances to be considered on an individual basis. Refunds after the cut-off are entirely at our discretion and will always exclude the booking fees.
Unused tickets will not be refunded in the event of a no-show or if you cancel on the day, or in any circumstances after the walk has started.
Trefriw Walking Festival reserve the right to change or amend the route of any walk. In such circumstances refunds will not be made. However, if we completely cancel a walk you will receive a full refund.
Health and Fitness
It is the responsibility of all walkers to ensure that they are physically fit enough to take part in any walks that they have booked. Make sure you read the detail of our Grading system here before attending any walk.
Walk leaders will ask walkers to disclose, in confidence, any medical information relevant to their ability to take part in a walk. It is your responsibility to make sure that you carry with you any medicines or anti allergy devices that you require. At least one qualified First Aider will accompany every walk.
All our walks are non-smoking.
Clothing, Footwear, Food and Drink
It is the responsibility of all walkers to ensure that they wear appropriate clothing and footwear for the conditions likely to be encountered, i.e. sturdy footwear and waterproof clothing and poles if you need them. It is recommended that walkers bring food and drink adequate for their needs and the duration of the walk. Please bring sun cream if required.
Please note that the walk leader has a right to turn away any walker who is not adequately dressed or equipped.
Children and Young People
Children and young people under the age of 18 are welcome, but must be accompanied by a parent or guardian over the age of 18.
Our Moderate or Strenuous walks, see here ,may be challenging for some young people. If you would like to bring children on one of these walks, please ensure you have read the walk description carefully. If you need more information, please email us before you book.
Departure Time
The advertised start time on the website and on the tickets is the scheduled departure time of the walk. Please arrive in good time in order to register, visit the toilet etc. before departure. During the Walking Festival you can contact us by phone up to the last minute, if necessary (details on the ‘Contact us’ page), but you will understand that we cannot delay the start of a walk if we have not heard from you.
Weather
The walk leaders will be at Trefriw Village Hall, at the departure time, whatever the weather. However, in exceptional weather conditions the walk may have to be amended, re-routed or even cancelled (very unlikely) to ensure walkers’ safety.
Alterations
The organisers reserve the right to alter the programme without prior notice, but we will endeavour to contact those already booked as soon as possible. Cancellations and Refunds will be made as per our Refund Policy above.
The walk leader reserves the right to change the route of the walk during the walk, if necessary, for safety purposes.
Photographs
During the walks, leaders may take photographs of walkers which are used for promotional material and on the website gallery.
Anyone who does not wish themselves or their child to be photographed should make this clear at registration.
If you take any photographs and you are willing to share them with us on our gallery, forward them to contact@twfwalks.co.uk.
Dogs
We regret that we cannot accept dogs, except assistance dogs, on these walks. This is primarily due to the time of the year, when there is a high concentration of lambs and ground nesting birds. Additionally, we recognise that dogs can create potential control issues.
Funding
You can read more about how we fund the Walking Festival on our funding page.
Liability
Please note – It is the responsibility of those taking part in the walks to satisfy themselves that they are sufficiently fit and healthy, and adequately attired for the walk.
The organisers will endeavour to ensure so far as is reasonably practicable the safety of all participants during the walks, and a risk assessment is made of every walk. However, the organisers cannot be held liable for any injury to, or loss of or damage to, personal or any other property, however caused, except to the extent to which it results from the direct negligence of the organisers and where the organisers owe a duty of care.
The organisers are fully insured; however, we advise you to take out insurance against accident and personal injury.
Data Protection
Our Data Protection and Privacy Policy can be found here.
That’s it! Thanks for reading all the way to the end!
If you would like any more information at all, please email us.